We had used Holland America about 14 years and decided to give it a try once again as a lot of our friends were going on this cruise and it was just a 1 day cruise
Embarkation:- we had arrived at about 3 the embarkation process was very smooth and we were on this ship in less than 15 minutes. We did find it odd that held on to our passport and Green card and gave us a receipt for just the passport. (when we went back and pointed it out they said sorry and added US permanent card on the receipt) They told us that they do this for the getting the customs and immigration clearance and that we will get them back on this ship.
Dining Lido - they were running out of food and did not refill any of it. I took some pasta and it was dry.
Cabin - the cabins were a bit small but they were neat and clean.
Fries on the swimming deck. One of the best fries that we had.
Main room dining - We were in the 8 o clock sitting. They were running out of food clearly. they had prepared Indian and offered it to us. they were in small tiny cups and the dal was only half filled. When people asked for refill they said sorry that they had run out of it. The salmon dish that I had ordered for my entrée was not brought when others on the table were ready to order the desserts. When I enquired about the Salmon he said they were backed up for this and that it would take a while to bring it out and asked me if I still wanted it. When I said yes they brought it 15 minutes later and it was overcooked. One of the couples in our party were celebrating their anniversary but they left as the service was slow and the showtime had begun. After they left the servers came and said they had a cake for them. When they found out that they had left they took their cabin number and said they would deliver it, but it never got delivered to the room.
Show - The show was decent IMO, but the others in the group liked it. so will leave it at that
Public restroom. They were clean and I personally like the rolled up hand wash towels.
Early morning phone call - We still hadn't heard anything regarding our passport / green card. However at 6:35 on the morning our phone rang and they informed us that we needed to be in the Hudson room at 6:40 for immigration process and they wanted all of the family members there. When we went there they made us all sit in the room and they started taking a roll call of the people present and asking if all of the members in the party were present. There was no communications as to what was happening and the process involved. When I raised and asked my hand if they would announce what we should expect the lady rudely explained that they would do it. After about 30 minutes of roll calling, the supervisor arrived and said the immigration officers would come and clear the passports and would pick a small size of people to see them face to face and to sit tight. After about another half an hour of wait a few people were called and one of the couples they wanted to see could not be located. even during the roll call they were missing. after 10 minutes later they came and said that the ship was cleared and one person was announcing the room number to come and pick up the passports. we got ours back in about 15 minutes but I am sure they would have take another 15 20 minutes. The whole process IMO was ridiculous and disorganized.
Silver lining - the breakfast they brought to the room was good and on time which we were not expecting. They earned some brownie points
Bottom Line - they lost us as customer for sure. Never again are we going to cruise with Holland America.