Ovation of the Seas Review
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I would have given Ovation more stars but right on the docks it started badly. My husband and I both have mobility issues. This was our 50th anniversary cruise and we almost weren't allowed on the ship! When we arrived at the port although we were scheduled for pier assistance, we had to walk a LOOOONG way to get there, you don't get to the wheelchairs till you are almost on the ramps! They checked our passports and set sail passes on the first floor of the pier and sent us up the elevator to check in. There were people just off the elevator who again looked at our set sail passes and told us to see a pier administrator. I asked why and where do I go. They did not say why but just said go straight ahead someone will help you. We went straight ahead, talked to yet another person who told us to go to the wheelchair area, who then sent us back to one of the check in desks. Long story short, after at least 6 different people who kept saying they didn't know what was going on, one lady said, "Oh, you can't get on the ship because you owe money!!!" She said we owed $179.62. Not only a strange amt but how could I have printed my set sail pass if I still owed money? Luckily, I had printed all my Paid in full receipts ...cruise, excursions and amenities After repeatedly saying we owed the money but having no idea why, they allowed us on the ship only after I signed papers that said I would settle this on the ship. They also copied all my paid in full receipts. then we went to wait for wheelchairs.
When we finally got on the ship, we went directly to guest services to get this taken care of and no one knew what the amount "owed" was for, only that we owed it. They said they'd check it out and get back to me and leave a message on my phone....never happened. This went on for three days, each day a promised call never happened...finally one person at guest services, on the third day said I guarantee you will not be charged for this ...she signed a receipt and the charge did not appear on my bill.
Not only was all this a pain, but we were unable to sign up for the escape room and Ifly on boarding because they were gone since we took so long checking in....total time checking in....we were at the pier at 1030a and rooms were open by the time we left GS...so it was after 130p.
Cabin Review
Ocean View with Large Balcony
Cabin was very nice, roomy and clean. Plenty of closet space but wish you could remove the lower rack in the larger closet since most of my tops are tunics and hung lower that the second bar. Too many to put into the smaller, long closet. Bed was comfortable and closer to the door/bathroom than the balcony. We asked for extra pillows and got them. TV was large (42" maybe) and at the foot of the bed. Hardly anything but news and port shows on TV. We did rent a movie but even the selection was boring. Liked that the table in the room pulled out from the wall & made having room service breakfast more enjoyable. Plenty of outlets & USB plugs. Door on shower, no curtain. Balcony was large, slanted on the aft side of the hump, view was unobstructed and there was no smoke smell from outdoor smoking area on 5. It had two chairs with footrests and a small table. Room is very close to elevators but still very quiet. Room steward V was wonderful.