My wife suffers from Multiple Sclerosis and has limited mobility. We would never have booked this cruise had we not been led to believe that there was a suitable disabled access stateroom meeting our requirements on board the Nautica.

This cruise was sold to us in the U.K. by Oceania on the basis that we would have an accessible stateroom with wheelchair accessible shower, disabled grab rails, grab rails at the wash basin and grab rails at the toilet. In spite of promises by the booking agent none of this was available when we boarded. On-board staff stated that accessible staterooms just meant that the entry door was wider than normal to provide wheelchair access and that there were no wheel-in or walk-in showers on board in any stateroom. We did consider disembarking but our flights and extended stay at our departure port of Shanghai had been booked, were non-refundable and could not be changed. On-board staff stated that the U.K. representative just wanted to sell cruises and ship's staff were always left to sort out the ensuing mess.

The allocated stateroom had a bath with a shower over so there was no safe way for my wife to shower. The toilet had no grab rails, the bathroom had no grab rails and it was wholly unfit for disabled purpose. Read more