My best friend booked us this cruise for a girls trip. We were excited to see different parts of Europe and the ship was gorgeous online. Even better, the price appeared to be really good for the length and destinations of the trip.
Our first night here, a waiter in the buffet tried to sell us prostitutes and convince us to go into Rotterdam with him that night to go clubbing. We declined.
As a matter of fact, the entire cruise experience was male staff making inappropriate comments and hitting on us as a means to what I can only assume were additional uses of our unlimited drink packages at their bars, which we now know cost us per drink. All this did was make us uncomfortable.
The food at the buffet wasn’t great— hard to put together a proper meal, all the pasta was over cooked and the pizza was chewy. We figured it was just a buffet thing, and were excited for our unlimited drinks package and the different places on the boat you could get specialty beverages and food included with the cruise. What they DID NOT tell us was that every time we used the package we paid for, they automatically charged us tip for EACH DRINK. That ended up being hundreds of dollars in our final bill.
Our cabin attendant was WONDERFUL! His name was Mike and he was incredibly helpful, kind, and polite. We were very grateful for his wonderful service.
The amenities on the boat, though beautiful, were almost impossible to enjoy due to crowds and poorly behaved children. We would have loved to do more on the boat, but it was not happening with all the people shoving each other to do the same activities.
Each night you have a choice to eat either at the buffet or in the “fancy restaurant,” either the Golden Lobster or the Arabesque. We had Golden Lobster assigned to us and were not allowed in Arabesque. Our waiter Luis and his supervisor, Valentin, were WONDERFUL! So kind and attentive. I just wish we had known that every time we ate at the Golden Lobster, which was included in our cruise, we would be charged $25 in gratuities.
There is no internet included on the ship, so we ended up spending almost $300 for internet access on the ship. This cost we at least agreed to and knew would be in our final bill.
When you get to your cabin, there are bottles of water and a coffee bar. DON’T use them! They count as part of the mini-bar and you will be charged!
At the end of our “all-inclusive” cruise we received an additional bill of $850 for tips, internet, and various other fees that no one at reception could explain to us. This “affordable” cruise ended up costing as much as a much more luxurious voyage on a much nicer ship. We will never choose MSC again!
Our cabin was great thanks to Mike. I feel bad that there are a few wonderful people on this cruise staff because the bad far outweighed the good.