We chose this cruise as a replacement option. Our Cuba cruise was cancelled by presidential order and NCL offered us to take this cruise, instead. Although the itinerary wasn't our first choice, vacation time was set aside and this was our only alternative. NCL discounted our cruise 50% and gave us a 50% discount towards a future cruise. Therefore, the deal was right. The vessel looks beautiful inside. We learned it was recently refurbished. Other than difficulty finding public bathrooms (few and far between), and the A/C blasting far too much, particularly around the Stardust theater (trust me, way too cold), the cruise was fabulous. The attention to detail and the incredible high customer service made it even better. Our recent experience with NCL wasn't good. Customer service was lacking, and the little things missing. This time around everyone was very attentive to our every need. A couple of disappointments included learning that our Platinum standing was limited to on-board discounts. We did not receive our "usual" perks (water, champagne, free laundry, free specialty dining, etc.). NCL claims that said perks are reserved for cruises in excess of 5 days, which was news to us. We had never heard such thing before. We did two tours: Atlantis on our own and swimming with the pigs. Both were perfectly organized and fun. A final thought: NCL must realize that Royal Caribbean and others charge virtually the same, do the same itineraries, and have a better reputation. Every time NCL changes the rules, it turns us off. We have two more cruises coming. Afterwards, we are going back to Royal.