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American Queen Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
212 Reviews

Poor excursions; poor customer service; great food and restaurant service

American Queen Cruise Review by CAlgee

4 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the USA

We selected this cruise as we were traveling with 2 other couples who live on our street. This is not the best of the ships in this line but selected as one couple needed a lower cost cruise. Rooms small and cramped and flooded during rains. Employees who work hard were up at 5am pushing rainwater off deck, but the problem, aside from the noise, was that water was pushed inside the cabin.

Cabins not soundproof as next door phone conversations could be heard regularly. Awful fumes noticed inside cabin.

The Hop On Hop Off buses do NOT have tour guides onboard in the afternoon so if you are not an early bird you are out of luck.

Excursions booked through the cruise line were not as advertised,, and when a complaint was made to the excursion director, Alex, it was totally ignored. On the last day of the cruise, which disembarking the ship, we inquired about our concern and were told nothing would be done as it was not a cruise line excursion: BS! We booked with the ship. Forget the Elvis Graceland adventure through the ship and get a better deal with a local tour company.

Our friends who had a problem with their swamp adventure were given a g=credit for the problems they had. Their excursion, like ours, was booked through the ship. Nothing is worse than being lied to by a ship representative.

Room service on several occasions failed to deliver our order completely; this was for breakfast only. Dining room selection of food and service was excellent. All but one waiter (Kathisa) was fantastic. She was one who refused us a table for 2 at lunch when many tables were available and finally seated us at a table with no view---we declined it and asked for a different table. After a bit of attitude we were seated properly. Patio restaurant closes at 2 pm which is a problem when returning late from a morning excursion. You are left which a choice of hot dogs or hot dogs.

Laundry machines broken at times and no hot water for showers on the last day.

We had the beverage package and service varied a the different bars. Brian on deck 5 was excellent as was bartender outside the patio restaurant.

The pre-cruise hotel,, The Sheriton in Memphis was less than satisfactory; air-conditioning problems and issues with door locks. We had to have a room change analog with one of our friends. Definitely not a 4 star hotel.

Entertainers very enthusiastic and shows enjoyable. The band was great.

CAlgee's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Shore Excursions
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Cabin Review

Cabin veranda deck 5 527

Cabin not soundproof so noise and smells entered unwanted; water came in through doors up to 4-5 inside cabin. Cabin steward kept room clean and tidy; don't think the sheets were ever changed once!

Port & Shore Excursion Reviews

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2 Reviews Written
13 Helpful Votes
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