We've been on HAL before and we never had any issues. We chose this cruise as we have always enjoyed sea days, we like Hawaii and it was very easy for us as we departed and returned via our home port.
The positives: Professional and helpful crew, including check-in personnel. Attractive public spaces including the main dining room, the theatre and the bars.
The negatives:
One positive--a large space. Otherwise TERRIBLE--a metal wall on the verandah so you could not see the sea unless you were standing. If you sat in one of the chairs you saw the wall. Tiny bathroom with one sink. Stains on the carpet. Worn out and frayed furniture. Tape on the wall covering holes. It was like staying in a very cheap old motel. We asked twice about moving and even paying more for an upgrade but were told the hip was sold out. So we stayed in the 'cheap worn out motel room" for 17 days.