Not the Norwegian Experience we came to love years ago!

We chose this Transatlantic for the time and itinerary. We had a bad experience on Getaway Transatlantic 2017 with ship mechanical problems, skipped, shortened ports and crew unable to get passengers on and off the ship efficiently (3 hours to get off at Brest.) We felt this couldn't happen a second time, but the 2019 TA was cut short by Norwegian for their convenience with minimal notice. We were on another trip when notice came out and had to scrambled just before cruise date to fill two extra days in our itinerary. Phone ncl was not helpful. Ship was a circus with long lines at customer service with people who did not get notification and had to have help getting further arrangement made. We only knew of the itinerary change due to our TravelAgent. Trip was okay with good food, good entertainments/activities BUT everyone was on edge. This just was not handled right. The drydock date could not have happened suddenly. Repair facilities must be booked ahead. Everyone on the ship felt NCL knew they would not make the 12 day crossing all along but sold it to fill the shjip on a 2 port only voyage and them three everyone into making new plans. We have loved NCL and are Platinum. We have encouraged our children and friends, Brian Eades, Melissa Thibodeau, Miranda Thibodeau and Denise Clark to cruise with us thus providing new customers for NCL. Now we feel the line is not organized, not forthcoming about their plans and callous toward passenger service. No one wants to start a trip to Europe amid upheaval. We previously purchased Cruise Credits but declined after two bad trips on the Getaway. We also traveled a second time with a friend on Escape and found the dining room music to be jazz, not dinner music and club music to be disco only. Ventilation for the casino was terrible compaared to 2015. Our friend who we had persuaded to come on her first cruise said"never again." With all this we probably look for other lines despite the years of enjoying NCL. Another shame of this is the incredible burden this disarray put on the Getaway staff. Tfhey all worked to hard to make the cruise good despite the line's last minute decision. They were victims of the situation and should be commended for their efforts. I don't know who makes the decisions at NCL to inconvenience travelers in such a blasé fashion. I know some financial compensations is being offered but cruisers would rather have a nice, pleasant, uneventful cruise instead.