This was a family cruise that had been planned for some time and with much anticipation. When we boarded there was no one to greet us as we entered the ship...again no one. Numerous bars were not open during the daytime and then could not prepare your cocktail of choice. Our meals were mediocre at best, dress codes were ambiguous and not adhered to. Service was exceptionally slow regardless of situation...cocktails, dinner, questions. Areas of the stateroom carpet were soiled as were other areas of carpeting. There were no chairs available by the pool only lounges and some of those were broken. We would never travel on Norwegian again. Very disappointed in the experience. I’ve cruised on Princess, Cunard, Carnival, and Holland America so I do have an expectation - even with everyone trash talking Carnival - we had a fabulous cruise with no complaints. Over the years, all others cruises were great. This one was a terrible let down.
Cabin size was fine, as was balcony and bathroom. The areas around the border of the room was clearly stained and dirty. Room Steward was pleasant and helpful.