Having cruise with Holland America on a TransAtlantic cruise Fall 2018, we enjoyed so much the many and various ports-of-call, the food, the politeness of the crew members, the entertainment that we looked to cruise with Holland America soonest. Let's start by saying that 90% of what we expected was met. The 10% that was not might look like it is not much but that 10% is worth way much, so much we are not considering cruising again with them, definitely not in a near future. Why: Because on 2 ports-of-call, a lot more was expected. In Ocho Rios, Jamaica, we docked in a very old factory facility: No port facility else the docking, no shops around, no transport to take passengers to center of Ocho Rios, very very sad situation. There was no glamour and the after taste is not too good. Next port of call: Grand Cayman. This is a tender island. Our ship, the only one out of 4 ships did not have the tender service from the Island but tried to tender using their own tenders. This was a complete disaster. Only one tender left the ship and we were 4 of the 30some unfortunates cruisers to board it. The boarding should have been enough to stop the operation right then as the tender was rocking as high and as low as 2 feet both ways and also separating itself from the ship dock by over a foot. Just plain dangerous. They sent us to the island but once there we were not allowed to leave the tender and after 15 minutes were ordered back to the ship, the Captain cancelling this port-of-call as the tendering was too dangerous. That was the right decision. while we were attached to the dock on the Island, the tender rocked so much that on 3 occasions, the fiberglass cracked producing loud noise doing so. Tender was definitely damaged. The off loading of the cruisers returning to the ship was even worse then the embarkation. In the end, Holland America gave a $50/pers OBC and reimbursed the taxes for that port-of-call: $14.60.... For the ones aboard that tender, not even an apology. As for the rest, like I wrote initially, ship, cabin, dining, service, kindness of the crew members, staff, all was close to perfection.