Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore excursion desk beyond poor. Expansion of diamond lounge was a great move. Luggage confiscated without notification or cause. Incorrect and conflicting information on shore excursions. No one at desk would double check with vendor for correct information.
I completed a cruise questioner on day 6, all above comments mentioned and ignored.
Sometimes simple things can be best: egg drop, master chef contest, free speciality coffee, all great ideas. By what appeared to be a concerned crew, but lack of follow up in many other areas disappointing.
Clean, diamond amenities not in room. Good attendent
More walking than anticipated, guide talked too much