The embarkation at Southampton was very smooth, we arrived early and we were allowed to board straight away. When we first boarded it was clear to see that it was a beautiful ship, however we soon noticed it downsides. When we arrived at our Balcony Cabin it was very narrow and the bathroom was very small. There was tissues in the wall right next to the toilet which we thought was very unhygienic, the wardrobe hanging space was very small and there was no tea or coffee making facilities in the Cabin. The food in the main dining area was not enough and we had to ask for vegetables to fill the plate, what you did get was tasty but you had to wait a while for it to be served. The Market Place Buffet on deck 15 was like a Cattle Market so we did not use this very much. The entertainment was very poor and only lasted 35 minutes each night, in fact when we had at sea days we were very bored because there was nothing much to do. The main entertainment throughout the day was in the Bellissima Lounge which was too small and people were dancing in the main walkway because there was not enough space on the dance floor. We found the service in most of the bars to be poor and we actually walked out of three bars because we had difficulty getting served. Although I must say this did seem to improve on the last couple of days. We could not stop at La Coruna because of the poor weather conditions, not once did the Captain speak over the PA System to advise his passangers to expect adverse weather conditions, in fact we never heard or saw of him at all, even though it was really bad. The overall service was unorganised and the information given was very poor. The MSC App for your phone was good when they managed to supply the correct information. There was not enough seating areas in the Champayne and Cocktail bars, the Sky Lounge was ok but only if you liked Jazz music. The Liabary was a joke, it consisted of three shelves but only one shelf was full, this was next to the Champagne Bar. Overall I think MSC are relying on the beauty of the Ship and are not paying enough attention to the Fare paying Passengers. We will not be cruising with MSC again for sure.