Norwegian Breakaway Review

4.5 / 5.0
3,883 reviews

NEVER AGAIN! NORWEGIAN HORRIBLE

Review for the Western Caribbean Cruise on Norwegian Breakaway
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Loveroftravel0214
2-5 Cruises • Age 50s

Rating by category

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Additional details

Sail Date: Feb 2019
Cabin: Family Inside Stateroom
Traveled with children

I've cruised several different cruise lines and several different times, but this was my first time with Norwegian! IT WILL BE MY ABSOLUTE LAST TIME I ever cruise Norwegian! There were 14 of us in our group (7 moms, 7 kids ages 7-10 years old) and all of us experienced the issues below.

1. CHARGES - I can't stress this point enough! - Watch your account charges! I prepaid a year in advance for the unlimited drink package and paid all taxes and gratuities. Makes a person think all should be good and paid for except for any additional excursions you choose. They didn't show I had paid for the drink package or for the taxes and gratuities even though I had all my paperwork showing I had paid! I had to become nasty to get what was due to me! This didn't just happen to me it happened to our whole group! There were 14 of us and we spent a huge amount of time at guest services discussing random mini bar charges, dining room charges, service charges, etc. WATCH your account, it seems like a huge scam to nickel and dime you until you wear down.

2. SHIP - the ship has NOTHING to offer kids! No where in our information did it say that the main pool on the ship is "ADULT ONLY"....no kids, no teens in the pool. There is a water slide and a kiddie pool. Now if you have a teenager I think you can understand why a teen would not want to be swimming in the kiddie pool (which is like a pool for 3 and 4 year olds). The entire cruise seemed to be geared around senior adults only. A lot of the main shows cost extra $$ and I've never been on a cruise where the shows cost extra! There are zero waiters around the pool, so you are forced to go up to the bar to get drinks and it takes a long time to get a drink (like 45 minutes). No food is allowed around the pool or at least that's what we were told, so zero poolside snacks. We were also told to get out of or off of the side of the pool with a drink in our hand. The customer service on the ship is absolutely the WORST I've ever experienced. Instead of the mentality of "let's make sure the passengers enjoy their vacation" it's more a mentality of "let's see how much more money we can squeeze out of the passenger's without them noticing".

Cabin Review

Family Inside Stateroom

Cabin I1

Cabin was just normal average cruise cabin, nothing great, nothing horrible.

Port Reviews

Harvest Caye

Harvest Caye was extremely expensive! It is a beautiful place, but we didn't spend much money there because $9.00 beers and $15.00 cheeseburgers were a little too pricey.

Costa Maya

Best day of our trip! Went to the Krazy Lobster, cheap beer ($1.00 beers), cheap amazing food, massages by the beach, great service.

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