Last minute booking to try Norwegian for the first time. The Tropicana dining room hostess Reinelyn Beronilla was friendly, remembered our name after one meeting,accommodating and just a pleasure to deal with...rate her outstanding! Also, our waitress there, Marty Gonzalez was friendly and excellent! Generally, however, we felt that staff overall could have been friendlier. Very much liked O’Sheehans, but service there was extremely slow and frustrating all week! Garden Cafe tables so close they were difficult to access. Entertainment was excellent. Dinner choices disappointing. We are frequent cruisers and used to a higher level of offerings. Would have enjoyed a lobster night, shrimp and escargot for appetizers. Also, too many smoking areas on the ship. Appreciated multiple personnel around on the first day to help with finding places. Disembarkation was a bit chaotic with such long lines that people could not pass. Entertainment as excellent...a pleasant surprise. Cabin steward Gibs was very good.