This was only a 10 day cruise, not 20. The service is great; people serving on board are some of the best. Entertainment was excellent. The musicians, singers and dancers were very entertaining. Comedians were actually funny. Disappointed in some of the excursions and total confusion when exiting the ship to locate where the excursion is to meet. One stop had us walking about 1/2 mile just to get to the cruise terminal which we walked thru past a lot of shops to go outside to find our bus. Crown Grill serves plenty of food and it is excellent. We took this cruise because it had ports of call we had not visited on other cruises, but were disappointed in the products for sale. They all had the same merchandise and so little made locally. It was 90% made in Taiwan, China or elsewhere. Merchandise on board was not that appealing and heard comments from other guests that it looked like stuff that wouldn't sell on other ships.