We love cruising and have done many cruises on various ships but this experience was the worst by far.We sailed up to Walvis on the 20th January. The embarkation procedure was a complete disaster- we had two small children with us and we stood in line for 4 and a half hours. We noticed many elderly people and even a lady in a wheelchair having to go through this horrendous experience.The ship was forced to stay out at sea due to high winds which we know is beyond the control of MSC but we heard sooooooo many complaints from fellow customers about the way in which the delay was managed.We eventually got off this morning and thankfully that didn't take as long as we had expected. Even though we were told to leave our cabins at 06h00 and only left the ship at about 08h00 and that was only due to the fact that we elected to drag our own cases off the ship.
The ship was at full capacity and that was clearly evident- the buffets were completely overcrowded and the queues endless- people were eating at the tables by the swimming pool as there were no tables available inside.We went down to lunch one day in the restaurant and there too the queue was out the door.
The food was the worst that we have ever had on any prior cruise.Numerous guests were commenting on the standard of the food.
Photographs excessively priced and in fact when we looked yesterday there must have been thousands of unsold photographs.
The excursions in walvis were expensive and guests that went to the flamingos didn't get to see flamingo's.
The entertainment was good- could have had more happening around the pool though.
The staff in the baby club and kids club were phenomenal- our kids loved playing there.Also they stay open late so gives the adults time to eat dinner in peace and go to a show.
Our cabin was fine and was always nicely cleaned- no complaints there.
The ship was at capacity and still the one pool was drained and worked on- why not do this when the ship is emptier?
The Jacuzzi's were always busy and often had children sitting in them.
The loungers were always difficult to get as there are not enough in the shaded areas.
We often landed up sitting at one of the tables.
WE often found that there was no toilet paper in the toilets and the floors very wet.
Our cabin was good although when we booked we didn't think we were going to get the double bed with the two overhead bunk beds.
Travelling with a baby was difficult and on the 3rd night we heard another guest saying that baby cots are available.
We requested one from reception and waited the entire afternoon but eventually the cot did arrive.