We love cruising and have done many cruises on various ships but this experience was the worst by far.We sailed up to Walvis on the 20th January. The embarkation procedure was a complete disaster- we had two small children with us and we stood in line for 4 and a half hours. We noticed many elderly people and even a lady in a wheelchair having to go through this horrendous experience.The ship was forced to stay out at sea due to high winds which we know is beyond the control of MSC but we heard sooooooo many complaints from fellow customers about the way in which the delay was managed.We eventually got off this morning and thankfully that didn't take as long as we had expected. Even though we were told to leave our cabins at 06h00 and only left the ship at about 08h00 and that was only due to the fact that we elected to drag our own cases off the ship.

The ship was at full capacity and that was clearly evident- the buffets were completely overcrowded and the queues endless- people were eating at the tables by the swimming pool as there were no tables available inside.We went down to lunch one day in the restaurant and there too the queue was out the door.

The food was the worst that we have ever had on any prior cruise.Numerous guests were commenting on the standard of the food. Read more