Grand Princess Review

3.5 / 5.0
1,605 reviews

Terrible customer service

Review for Hawaii Cruise on Grand Princess
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Gary45
2-5 Cruises • Age 70s

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Additional details

Sail Date: Dec 2018
Cabin: Mini-Suite with Balcony

I am not an experienced cruise customer. Only 1 other cruise and that was over 2 years ago. However, several friends wanted to take the cruise, so we booked a mini-suite.

Embarkation went very smoothly. Disembarkation was very slow with no explanation given for the 1 hour delay.

The cabin was ok. Sufficient room and storage. A little worn. Bathroom tiles worn and stained. Grout was failing. Cabin steward was very good.

Response from TaylorW, Social Team, Princess Cruises

Hi Gary, we apologize for your disappointing experience onboard Grand Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...

Cabin Review

Mini-Suite with Balcony

Cabin MB

See above. Our mini-suite had adequate space and storage. Bed was comfortable. Steward was very good. However, it was worn. The bathroom was particularly ratty. Staining and deteriorating, particularly the floor tiles.

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