Royal Princess Review

Customer Service Was The Worst I Have Ever Experienced

Review for the Caribbean Cruise on Royal Princess
User Avatar
anitafine
10+ Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Dec 2018
Cabin: Balcony

I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., and rarely heard any comments back. We would just get an awkward stare back. Hardly saw any staff smiling or speaking with passengers. Ordering drinks from the bar was a horrid experience I felt like we were putting them out with the disgusted looks we would get. Again, I have been other cruise lines and none have compared to the bitterness we saw with the staff on Princess. We felt like we were needing to be congenial to them. One positive thing with the cruise was their food. The two formal nights we were served with high quality food. The chefs do an outstanding job. Management really needs to dig deep and find out why their employees dislike their jobs. You are going to continue losing business because of the lack of positive customer service. I suggest traveling on another cruise line to see what customer service should be like.

Cabin Review

Balcony

6 Helpful Votes
previous reviewnext review

Find a Royal Princess Cruise from $178

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.