MSC Preziosa Review

Disorganized

Review for the Caribbean Cruise on MSC Preziosa
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Cookie1010
2-5 Cruises • Age 60s

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Sail Date: Dec 2018
Cabin: Balcony Stateroom

We took this cruise from Guadalupe for seven days. Ship is great and very modern. The main issue we had was that everything is so disorganized. You can ask the same question to numerous employees and get a different answer each time. We spent a good part of our vacation resolving issues. Another issue was with the restaurants. Very ordinary food and in small quantities. Again, disorganized service with servers that have trouble communicating and who do not know details of the menu. Entertainment was so so. They use their staff for the shows so it becomes very repetitive. No special performers from the outside. We had very good service from our room stewart. Excursions were hit or miss and in certain cases seemed to be over-priced. They changed the base currency from USD to Euro between the time we finalysed our payment and the cruise date which impacted our total cruise cost. They also revamped their drink packages which meant that the wine package was no longer available. Only all inclusive drink packages were available, at ridiculous prices unless you drink full time. MSC is only a good cruise for those who haven’t experienced another cruise line. All and all, I will not cruise with MSC again, it is too frustrating dealing with them and there are too many negatives compared with the positives.

Cabin Review

Balcony Stateroom

Cabin B2

Room was fine and in good shape. Only issue was with the balcony, it wasn’t glass so we had no view when sitting down. Notmuch choice with tv channels - little available English channels. They had a few free movies the first days, but it changed to all movies with a fee at mid-cruise. Another example of the nick’e and diming during the whole cruise.

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