Chose this cruise for the itinerary and past good experiences on Thomson cruises. Embarkation at Manchester airport was very slow and disorganised with staff struggling to hand out docs.We travelled as a couple and for the very first time found ourselves seperated on the long flights because we didn’t pay extra to book seats, shame on you Tui, you might expect this on a budget airline, not on a cruise package.
Whilst the ship was nicely decked out for Christmas, the celebrations were somewhat spoilt by some passengers who do not know how to dress on a cruise ship. It seems that because of over capacity in the cruise industry, the operators will let anything go these days. Shorts, trainers and football tops in the main dining room, surely not? The quality of the food was very disappointing, probably the worst we have experienced in over 20 years of cruising. The buffet choices were very limited and repetitive, either under or over cooked!The Christmas dinner was mediocre to say the least, we were on the third and last sitting and the dining room staff had obviously had enough by then and just wanted to get rid of us with rushed service and no offer of coffee/ tea after the meal.
The only people we spoke to who thought all was good seemed to be first time cruisers.
Entertainment was generally of a good standard, the entertainment staff and cruise director did a good job, although most of the acts were onboard for the entire cruise and were not refreshed.
Captain Chris was very entertaining with his midday broadcasts.
The shore excursions we booked (6) were generally very good, partly due to the excellent local guides.
The departure airport in Thailand was on the small side with not enough seating for the aircraft size and hot! The return flight was 2 hours longer than the brochure stated at 13hrs.
Come on Tui you can do better, if not you’re reputation will sink like the Titanic in todays ultra competitive market.
Cabin was pleasant enoughif not a little on the warm side even with the temperature setting at its lowest. The double bed was very comfortable. No fridge which was disappointing. Engine noise and vibration experienced during the night at sea. No toiletries supplied except Bodywash!