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Marella Discovery Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
519 Reviews

Broken ship Great Crew

Marella Discovery Cruise Review by Cruise SGB

3 people found this helpful
Trip Details
  • Sail Date: Nov 2018
  • Destination: Asia

We too were on the Adventure to India Cruise that was affected by the ship having electrical problems.

There is good and bad to be told but after reading other reviews I want to be sure this point is made first.

To ensure that we had a good time despite the problems, every member of crew we met went the extra mile and then another mile just to be sure! The service was truly excellent from all departments.

The Captain (EL Capitano) Kept us informed and put safety first at all times (It seems you can have a professional attitude and a sense of humour as well!!) It was also clear that the crew had a lot of respect for him. Helped by his support for them when a few bad-mannered passengers started venting their childish frustration at the ships staff.

" I will not tolerate this kind of behaviour" Quite right Captain nor would I!

The problems came from the Tui head office staff and directives which started with them deciding that we would rather spend or first day in Sussex rather than Muscat.

The whole experience was made worse due to the ridiculous inefficiencies of the Tui staff. We arrived at Gatwick to find that the flight was delayed for 15 hours and that they had known about this for over 12 hours. Despite this prior knowledge they took another 3 hours to sort out a hotel in Crawley and then only laid on one bus for 150 passengers leaving the rest to stand out in the cold for up to 2 hours with their luggage.

It was not until we were finally on board the plane that the standards of efficiency and service kicked in.

I cannot deny that missing 5 days of enjoying different ports was not a huge disappointment but there was compensation given in regard to the lost itinery and extra sea days.

Now the good stuff!!

The Food was of a good standard in all restaurants (tried them all except Kori La) and the service was truly excellent. A special mention is due to Head waiter Georgio and from his team Jhonus, Bobby, Lazar, Robert, Natolino and Talcum on the desk. They did all they could to ensure every guest felt special.

It is also worthy of note that unlike other cruise lines we have been on, restaurant staff reminded customers to use the hand sanitisers and changed and cleaned the cruet between customers.

There is the main restaurant which presents a different menu every day and the Italian on the balcony above which offers two menus on alternate days. The buffet has a bit of everything and the glasshouse has a different identity for day and evening. Surf and Turf is extra but worth it if you enjoy steak. Kori la has Asian Fusion and Sushi.

The all-inclusive drinks package includes wine, prosecco, branded beers and spirits liqueurs port and most standard cocktails. No need to upgrade to premium unless a you drink only a very specific brand. Thanks to Waitresses Nevana and Tatiana for keeping the drinks coming all evening, and with a smile every time.

The entertainment in the Broadway lounge had certainly moved up a gear with a talented team and some very good shows over the two weeks. The other musicians and entertainers kept a lively atmosphere going through the evenings and bar 11 had a DJ every night for the times you wanted to keep the party going until the early hours.

The excursions we took were organised well and the staff worked hard when ports were changed or cancelled and then re-instated. Good to see so many of them accompanying the coaches.

Talking with other passengers we soon realised that everybody (including ourselves) had a few little changes they would like to make that tailored everything to their personal taste. You can't please all the people all the time, but our experience was that the crew still tried to make this happen.

In conclusion Marella Cruises represents great value for money and Tui would do well to send all their uk and head office staff on a cruise to find out what customer service really means.

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Cabin Review

Cabin Junior Suite 8062

Good size with plenty of storage

Port & Shore Excursion Reviews

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