Viking made the whole process easy and seamless from our arrival in Prague to our departure from Paris. The cruise director was friendly, knowledgeable, accommodating, entertaining--both fun and funny! The on-board service was outstanding throughout the ship. The reception desk staff went above and beyond to repair an item of my husband's that had been damaged in transit. And the dining room staff were very attentive and greeted us by name by the second day on-board.
I enjoyed the itinerary which traversed 3 rivers through Germany as we went from Prague to Paris. The Middle Rhine is so scenic to cruise, with 35 castles dotting both sides of that stretch of the river. The view from the top deck was perfect, along with informative commentary and warm blankets to snuggle in against the chilly morning air!
The included excursions were excellent, especially Bamburg, Cochem, and the not-to-be-missed Bishop's Residenz in Wurzburg. With one exception, the tour guides were fantastic (she was good, but a bit dry). Although the bus trip into Paris was long, the stop in Luxembourg City was a bonus, especially the American Cemetery, which is beautiful, historical, and very moving.
We booked late and there were no Balconies or French Balconies available, so we were a little worried about about the cabin being dark or claustrophobic. Our fears were unfounded, as the stateroom was very comfortable and the window--although not as nice as French doors--provided plenty of light and a little view.