Terrible service/food

Due to the fact that this ship is new and luxurious, we had high expectations for our vacation. But it ended up as the worst cruise service we ever experienced.

Unprepared crew, no knowledge of what's happening at the ship, and always with a bad mood (with few exceptions).

Attendants of the bar always busy, causing waits of up to 10 min for a simple beer (which was sometimes, warm).

Food is the worst, breakfast has always the same options with low quality coffee. Lunch is basically hamburger, hotdog, fries and pizza (2 or 3 flavors). If you want some meat during lunch, there's only one location serving it, with at least 20 people on waiting line. Dinner is even worse, the options are always tasteless and repeated, ingredients are not as good as expected from a cruise service (if you order a steak, don't expect a juicy thick one, you'll receive a very thin tasteless overcooked).

Elevators were pure pain, always slow with an automated system to distribute load that does not work.

Cabin was good but the bathroom was a bit small.

Entertainment shows were good, but the cruise didn't offer trivia/quiz/sports activities

The ship has never landed on "Buzios", one of the main ports to be visited, always claiming bad weather (even though there were no clouds in the sky, and a quick google search indicated weather was perfect).

TouchScreen totems and smartphone applications were really usefull for managing what to do and how much money you have spent.

If it was possible, I would ask for a refund. After this cruise I'll stay away from MSC cruises and stick to Royal Caribbean (the best company so far).