I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again before Feb 1st I will receive 25% discount. What an insult after asking for my money back. Day 1 room was clean but not stocked (no toilet paper and no water, only two towels? Then it just got worse..Disgusting room, housekeeper left a small key on the middle of bathroom floor, we left it for her to get, THREE days later she got it. Asked for water and cups in room, never got it. Thought our window was a broken dbl panel leaking and that's why we could see out of it until I CLEANED IT, and turns out it was just old dirt caked on. Interrior of the boat is old pale yellow couches and fixtures my 83 yr young Mom thought was old,boring,"Care-Center like". Blinds didn't work. I save a few people from tripping on extension cords throughout the week due to blatent stupidity when it comes to safety. One time at dinner I opened the rolls basket and found unbaked defrosted biscuits (yes like Pillsbury), I brought it to the attention of the wait staff and they rounded up all the baskets for the important part. Food was blah, vegetables were bagged frozen I guess, always wrinkly and blah. One of the staff told me he can't eat most of the food available. Staff personal things left here and there. Broken machines. Cheap bar choices. DO NOT DO THIS CRUISE ON THIS BOAT. I'm telling you, I can go on and on for 17 more pages, hygiene, crew with way too laid back of attitude, I was working on my vacation for the health and safety of my family and fellow passengers and as Mom said it "We are lucky we made it out of there in one piece" ...Our disembarkation was a flooded parking lot, rained the night before +an incoming tide. They had our flight information and could have told us this the night before and that morning, no one did. My Mom and I hopped a fence, rolled up our pants, threw our luggage in a dock cart and waddled and rolled to a street to get an Uber while the remaining passengers and staff just stood around, doing nothing but missing their flights and watching water. NOTHING was good about this cruise except the things we did away (tours, excursions) from it. WORST CRUISE EVER, and we've been on a lot. My first review because it was so bad I am shocked I didn't know ahead of time. VERY PRICEY for crap. A Thanksgiving we will never forget for the wrong reasons. And one more important thing to keep this short, Why would the VP ever think I would book another cruise with this company? -And there is no way they can be re-trined by Feb 1st, HA! What a horrible business plan to not have refunded our money. I have told many business associates, friends, neighbors about how bad this was and they have many friends as well. SHAME ON AMERICAN CRUISE LINES, jokers taking advantage of older people.