Sapphire Princess Review

4.5 / 5.0
1,021 reviews

Princess Cruises Bait and Switch

Review for Asia Cruise on Sapphire Princess
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heatl
10+ Cruises • Age 50s

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Sail Date: Nov 2018

Princess Cruises advertised an Endless Drink Package that had Soft Drinks, Mocktails, and Shakes/Malts. My husband loves to have Malts so I purchased the package for both of us, due to what Princess advertised on their website. When my husband went to order a malt, he was informed that the Endless Drink Package did not cover Shakes/Malts. We informed the host that per the Princess Cruise's website when purchased it did. They stated that it no longer does. We had to pay the $2.0 for the malt and then went to the Front Desk to inform them of the Bait and Switch, which is illegal that had happened. The Front Desk emailed Princess Cruise's corporate office, and the corporate office refused to honor what they had advertised. I only purchased the Endless Drink Package due to what they had advertised. They did not remove the advertisement before I had made my purchase, so it should have covered everything that was advertised, but they switch it on be after we had arrived on the ship. This was just wrong!

I found many misleading statements by the Art Auction personnel also. The worst was when they stated for my husband and me, to come to the Art Gallery to finalize a purchase at a particular time, and when we arrived, the person at hand was too busy and could not finalize the transaction. He informed us that we had to attend another Art Auction, and then he could help us to finalize the transaction. We attended another auction, and once again we were put off on finalizing the transaction. We met the same person at the Art Gallery again, as instructed. This person again was too busy for us,.and tried to put us off for the third time. I informed him that this was our cruise and he had no right to ruin it for us and had to take care of finalizing the transaction NOW! And, if not, I will ruin any further transaction he had to handle. He then took the time to finalize the transaction.

The food that was offered to the passengers was only good on some days, other days the hot dogs and pizza were the only good options. A cruise is supposed to be an enjoyable experience, but ever since Carnival Cruise took over Princess Cruise it has gone downhill, and the Bait and Switch tactic was the most unbelievable thing.

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Port Reviews

Phuket

We went on a boat tour fo the James Bond Island. We could only see the island from the boat. No one on our tour was allowed on the island. The island is very small, and if many people are on the island, it will ruin its natural look and beauty. We were able to see many lush plants covered rocks, and a few small islands that jetted out of the ocean waters. It was very beautiful! We arrived on another island that was inhabited by Thailand people. We saw a Thailand school and had a box lunch. It was crowded, with many tour groups, and you almost did no0t have enough room to eat. It is hot and sticky with all of the humidity that is in this part of the world. You eat as the natives eat on this tour. No large hotels, just outdoor patio areas with roofs and seats and tables. The fan above our table was broken so we had no way to cool down. It was tolerable, but not enjoyable.

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