Norwegian Jade Review
NCL Jade - Ship Breaks Down & So Does Customer Service
Review for the Caribbean Cruise on Norwegian Jade
StuckInSanJuan
6-10 Cruises • Age 50s
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Sail Date: Nov 2018
Cabin: Family Penthouse with Balcony
Traveled with children
Our family was aboard the ILL-FATED Norwegian JADE cruise, which departed Miami on November 16, 2018.
We departed Miami on Friday afternoon, and on Sunday, November the cruise was abruptly terminated in Puerto Rico (our first port of call) due to "mechanical issues." Several crew members told us that the ship's propellers became entangled in FISHING NETS.
At around 11:00 pm on Sunday an announcement was made over the ship's P.A. system. The announcement was short and sweet. The ship encountered mechanical problems, the cruise was terminated, and they would open up the wi-fi so passengers could get online to arrange flights home from San Juan.
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