While on the cruise we did not have the best experiences a few times

1) When we arrived on board and did the spa tour we double check our time and confirmed our couples massage for Saturday November 10, 2018 for 11:30 am. When we arrived at the spa on Saturday at 11:10 am to check in we were informed it was now scheduled for noon and when I explained we confirmed on arrival (the day before) and it was at 11:30 we were told “while now it is at noon so go away until noon (while handing back our cards which clearly had the enclave sticker on them). When we came back at 11:50 we were ask to go in a room and wait until a spa member came to get us for our treatment. We waited almost a half hour before the two ladies came to take us for our massages. Our massages went well until the end when they informed us the food that was ordered had not arrived and we would need to wait until it arrived which took about 20 more minutes. As we were eating another staff member arrived with other passengers to show them the cabana we were eating in, on the spa staff’s part they tried to tell him no but he continued into the cabana with other passengers. While walking us out of the Sanctuary area one of our massage therapist advised she appreciated our patience’s since the appointment scheduled before us did not arrive on time, so it put everything behind. We booked at the time we did as we were with a large group and had other plans so our 80-minute massage that was supposed to start at 11:30 did not get done until 3:00pm making our other plans null and void. We did file out the comment card while on the ship and placed it in the drop box expecting that someone would talk to us while we were still on board but this did not occur so we can only assume this is the expected treatment you give through the spa.

2) We had a wonderful steward for our room for the first few days. Our room was always cleaned, our water was resupplied as we ordered, and things were well taken care of for those days. Then he was replaced with a steward which I can only guess was brand new. Our room was not cleaned one day all day while we were on an excursion and when we advised him we would be leaving the room in about 10 minutes to go into town he stated he was off in a half hour and would try to get to it when he returned at 5 pm. We came back from town just before late dinner and our room was still not cleaned even though the “please refresh my room” was placed outside the door. We also ordered water which we did not get for two more days when we asked for it and reminded him we had ordered it. Our room was not cleaned another day until we were at dinner this was on a sea day. The room service trays stayed in the room longer than 24 hours at one point and a cup with a snack in it was left in the room for 2 full days until I asked where I could put it to dispose of it. Also on one occasion when the room had been clean when we returned there was a dirty wet wash cloth in the closet on top of my dress shoes. My shoes are fine but I was not sure where this wash cloth came from or how it would have ended up there. We placed this wash cloth in the cart outside our room as no steward was around. At one point we took out our own room service tray and placed it on the cart in the hallway since it was still in our room. Read more