Before I cruised I read a lot of negative reviews but chose not to listen . What a dumb decision! I cruised in 2017 and it was great however this 11/15/18 cruise was just horrible. We made it on the ship our room was not ready . Went to dinner the waitress were rude (he came to the table and asked what do you want? After telling him he was rude he apologized and made small talk . . We didn’t go to dinner after that, We decided to try another restaurant, the same thing rude waitress so we decided to eat burgers everyday . We ordered coffee from room service they never came . The only cleaning they did was make the bed. We paid for alcohol and when we picked it up on the last day a box was missing so glad we checked . Went to hang out several times on the top deck only to find people smoking marijuana, we reported to the workers but nothing was done . The entertainment was ok , Cozumel was great but Triump cruise was horrible. We will NEVER cruise with them . Believe the reviews they are true .