Pacific Explorer Review

4.0 / 5.0
184 reviews

Very disappointing

Review for the South Pacific Cruise on Pacific Explorer
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Slenda
2-5 Cruises • Age 70s

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Sail Date: Oct 2018

we chose this cruise because the first port of call was to be Norfolk Island. The weather did not allow a tender boat to take us on the island. We had two days at sea to get there and two days at sea to get to Tonga This meant five days at sea before getting on land. My complaint is that we heard afterwards that ships rarely get onto island because of weather and small jetty. Cruise ships and travel agents should not sell a product that they can't deliver Buyer beware!

Also this ship sells internet packages that don't work. After we couldn't get on Norfolk, to get over cabin fever, I thought i would purchase a package that gave me 500mg. After two days of trying to connect i noticed that just over half my data was already used and i hadn't even sent one email or done one search of what to expect in Tonga. I went to reception to complain and get money back, they said nothing can be done. We warned that sometimes it is slow. As soon as i said i would be writing to the Ombudsman he did some typing and said refund would be in your account later today!! Again Company shouldn't sell a product that doesn't work!

This cruise was cheap for 16 days and excellent value if you are on a food fest. The entertainment was good and the director of such, Zoltina J was the one saving grace on the cruise

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