So, overall I'd give a 4.5. Great ship that I wish I'd had more time on (almost everyday was a port and since this was my first Europe trip I got off each day) so much to see and do on the ship and I feel like I only got 60%. Very good service, loved (my) stateroom person, loved my (dinning person-we got the same majority of the time). 98% of the crew I interacted with was nice and knowledable. Though quite a few were telling folks "I have no clue I'm brand new" they need training to not say that and better training of the ship. The ship is BIG signage could be better in relation to were you are at (at each elevator) compared to where you are trying to get to. Just saying Aft and Forward means nothing since Aft could be 2 or 3 elevators in that direction to reach where you are going. What I did not like was that, took me two days to find medical even with asking a few folks. Also HATED that they allowed smoking in the casino. It's not a blocked in room it lets out on both side into "main general areas" and you can so smell the smoke (it bothered my allergies big time) and if you didn't take the right elevator you had to walk through it to get to the main dinning. (keep the smoking at the top of the ship) I never was able to play in the casino because of this which I had planned to do. Also did not like how on this ship they combined everything with your cabin partner. Folks for over a decade have been traveling with strangers (from travel groups) to other misc groups where you may not know the person that well, why does my cabin mate have to buy a drink package if I do, what if they don't' drink, it's easy to end up buying something for your roommate that they don't' want and it's just weird, no one wants to combine every actions or their money. On that note Hated the whole RC booking processes and all the nickel and diming they do before and after you get on the ship. (those two things will probably keep ME from NOT booking with them again.)