For my wife and I this was our very first cruise. We went to the Norwegian Fjords aboard Independence of the Seas. We booked this cruise as we were told that it was a great trip and the Independence had, according to the Royal Caribbean brochure "been given a makeover from stern to bow". This is not true, parts of the ship may have been changed, BUT our room certainly had not seen any makeover. I have included a cabin review in the separate section. We spoke to some other passengers and they indicated there cabins were OK but had not been madeover as they had been led to believe. The boarding process was pretty good but we had to wait to get into the cabin, as this was our first cruise we did not really know what to expect. It became the norm to have to queue to get into the dining room. We were on "anytime" dining and we reserved times for dining for particular times. The food generally is good with service to match, although at times it seemed a little rushed. So we started to ask for a short wait between courses. We complained to guest relations on our return, sending them a number of photographs. At first they were helpful enough. Now, however it is a different matter. For 4 weeks I have been trying by e mail and telephone to get some clarification about an our issue and I can get a verbal statement from them, but they refuse to confirm in writing as "we do not" reply to E mails.