We are very dissatisfied with the overall ‘cruise’ experience and the compensation offered by Viking to make up for the changes in our anticipated vacation - a 7 day CRUISE on the Romantic Danube River.

Our group of three couples was aware of the low water situation a week prior to the scheduled sailing. We contacted Customer Relations on the Monday, August 13th requesting an opportunity to cancel our trip and plan our own itinerary since we were all committed to non-refundable airfare. Customer Relations refused to allow us a full refund prior to the trip and requested that we travel to Europe, embark the ship, and then file a complaint within 24 hours if we were still dissatisfied.

We were officially notified by Viking Tuesday, August 14th at 6:16 p.m. that water levels were low and that the itinerary had been changed. We again reached out to viking and left a voice message that we were interested a refund and scheduling our own trip. We did not hear back from her before it was time for us to travel. Read more