Scenic Jade Review
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Additional details
We picked this cruise line because it was an all inclusive luxury cruise on the list of best cruises according to Cruise Critic with a so called butler included that was going to make our trip a breeze. Not true! But for me their costumer service is the worse part of Scenic.
My problem with costumer service started right at the time of booking. The gentleman with whom I spoke for more than an 1hour provided me with all kind of wrong information and ended up booking me on the wrong day. I do admit to not have reviewed closely the confirmation paper he sent me, but when I called back to ask for the correction, I was told that I needed cancel and start a new booking loosing all the advantages of early booking. Of course I was not doing that, so I was passed along to the manager who agreed to investigate and call me back. Which she did, confessing that they went back and listened to the entire hour of my conversation and admitted that never once the date I had been booked was ever mentioned and that indeed the gentleman had provided all kinds of wrong information. This was just the first episode with them.
Scenic Air was another nightmare, I had been told that they would contact me in Nov. and by January I had to call them. Talked to a lady, gave her all the information ( all 6 passengers were coming and going in different days, from different cities) and was told that she would get back to me with my reservations. Many calls later, speaking to many different people, explaining the same thing over and over, getting mad, I was finally able to get a person to do the booking of our flights. It is unacceptable that they do not provide you one contact person and have that person deal with all aspects of your trip from beginning to end. Their website is a real nightmare and to call them is even worse.
Cabin Review
We picked the Panorama Suite because we were going to have all kinds of special services like post tour canapés, help packing and unpacking, welcome champagne, a personal butler and nice big room with a view. Well, the cabins were pretty nice (at least the one in Jade was - Jewel not so much - we did ship swap due to low water levels). We did get the champagne and a plate of fruit that stayed there, never replenished or changed throughout the entire time we were in both ships. The Butlers are a joke, they do not show up ever unless you call them. And even then, you usually get someone else to show up. ( My previous experience with a butler in the Norwegian was that he was there everyday to ask us what we needed and bringing us canapés and making all kinds of arrangements for us) The bathroom in Jade was very nice and spacious, the one in Jewel was very small and uncomfortable (unfortunately we ended up spending more time in Jewel than in the one we had booked which was Jade). Since the cabin is at the back one feels the motors and the vibration of the ship. It is a little disruptive at night. Anyway in my opinion, with this cabin, specially the one in the Jewel, one does not get much more than a few feet of space, a bottle of champagne, a plate of fruit and the right to send whatever clothes to the laundry at no extra cost. I'm not sure that these things are worth the extra cost. You are definitely better served with the Royal suite ( quieter and better distribution of space) same useless butler. I know because we had 3 cabins, a normal one, the Panorama and the Royal.