Not since our first four-day cruise in 1985 on the Star Ship Royal in the wake of a hurricane have we been more disappointed. We have traveled all over the world on many different cruise lines but have never been more disappointed than in American Cruise Lines. The cruise experience with American did not have the value we expected for the price we paid. This was our first experience with American and for now we will return to our favorite cruise lines where service and value is foremost.

We booked one of the Owner Suites because the American advertisement stated they were up to 450SF and had a “Full-Size Bathroom.” I should have been suspect when I could not find a single picture of their Full-Size Bathroom. Now I know why no pictures. It was literally three steps by five steps (size 11 shoe) and a shower at the end with a door that could not be closed for use unless you were in the shower! My picture is attached for future buyers. I hate to think what the size of the bathrooms were in all the room categories below the owner suite.

We took the pre-hotel package at the Battery Warf hotel in Boston. It was adequate and located just outside the North End areas. The transfers to the ship the next morning where well organized and fortunately arrived at the pier after a thunderstorm. Unfortunately, I can’t say the same for disembarkation. American docks on Pier 8 in Charlestown. There is no cover between the parking lot and the 100-yard walk along the pier to the ship. The morning of disembarkation we had torrential rain and got soaked making the walk to the parking lot where our luggage was under a kitchen fly tent getting wet with blowing rain. It took two days for some items to dry out! Read more