This is our 2nd Viking river cruise so we had very high expectations.
Viking can not help that the river was low but there should have been advanced warnings.
The staff did their best to accommodate for this inconvenience.
Also the offer of 25% off for the next cruise is not enough to compensate for having to change hotels within Budapest, the poor evening meal at that hotel and essentially the same lunch the next day. There was also the over 4 hour bus ride in order to board our boat then a bus ride the next day to visit one of the towns on the itinerary. Finally we were able to cruise down the Danube to our other stops. However, in our final destination we were 30 minutes by bus to get to town. They did provide a shuttle for those of us who wanted to stay in Passau.
Another disturbing issue is that we saw other Viking shops and other cruise lines sailing from Budapest and also docking closer to the city centers
I felt sorry for the elderly passengers who had limited mobility and had trouble boarding the bus.
Bottom line is that if Viking wants us to take another cruise it’s going to cost them a bit more than 25%.