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Seabourn Quest Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
146 Reviews

A world of comfort, luxury and plenty

Seabourn Quest Cruise Review by Geraldine Butler

0 people found this helpful
Trip Details
  • Sail Date: Feb 2018
  • Destination: South America
  • Cabin Type: Veranda Suite

This was our second cruise with Seabourn and we were attracted to this one because we wanted to see this part of the world, but we also liked the many sea days. We work hard in our daily lives and we wanted to relax. The moment we stepped on board in Buenos Aires, we entered a world of comfort, luxury and plenty, all delivered with good humour and kindness by the hard working staff and crew.

Cabin

Our cabin was on Deck 6, perfectly located near the main staircase and we got to where we wanted to go in no time. We had a beautiful big room with a verandah, a separate lounge room, a big comfortable bed and a big bathroom with a bath, with high quality and plentiful bath products and big, soft towels. There was plenty of storage and the view from the verandah was uninterrupted. Compared to the cabins on river cruises, this cabin was a mansion. We did find the air conditioner inadequate and the cabin too stuffy. We had the same problem on the Encore last year. This time we solved this by bringing our own fan and we were very comfortable. A couple of times throughout the cruise, we had a "meet your neighbours" party. This is a great idea.

Food

We are recent converts to vegetarianism and we were really well catered for. There was always plenty to choose from at the Collonade although sometimes the chef pointed out that dishes that looked vegetarian had been made with beef stock, or there was a sneaky prawn hiding in its depths. At my suggestion, they labelled vegetarian dishes and we had no further problems.

There were always vegetarian options in the Restaurant and at formal dinners, we had our own menu. Executive Chef, Kurt Timmermans is an outstanding chef and a wonderful communicator and he went out of his way to accommodate our needs.

We first experienced the Thomas Keller Grill on the Encore last year and tried it again on the Quest. Once again we were not impressed. The food is too heavy and salty and the menu is inflexible. No changes are allowed. Apparently Thomas knows best. I think we have learned our lesson and will avoid this restaurant in the future.

We occasionally had lunch at the Patio, afternoon tea and pre dinner canapes at the Observation Bar and snacks at Seabourn Square and the food was always lovely. Twice on our cruise they set up a Galley Market in the kitchen and the food was outstanding. This was a highlight of our cruise.

I would particularly like to acknowledge the following outstanding restaurant staff - Kershin, Marielle, Michael (entertaining as well as incredibly helpful), Niny, Liliya, Sharon and Noemie..

I don't like or understand Seabourn's practice of having the staff take the arm of women and escort them to their tables in the Restaurant. The feminist in me really objects. I always feel uncomfortable and I'm sure these busy young people have better things to do. I think it is demeaning and not something professional wait staff should be expected to do. We have dined in upmarket restaurants all over the world and have not experienced this practice anywhere else.

Drink

The wine ranged from good to acceptable and there was always plenty to choose from. There was a huge variety of cocktails and they were plentiful. The bar staff were wonderful.

Public Spaces

Even at full capacity, Seabourn ships never feel crowded. We could always find a quiet spot to read or simply watch the world go by. On the other hand, if we wanted company or entertainment, there was always somewhere to go.

The whirlpool on deck 6 was a haven for us and we usually had it to ourselves. It was the place to be when sailing away. Unfortunately it was often closed so we used the whirlpool and spa on deck 5 instead, but it didn't have the ambience of deck 6.

The gym was well equipped and rarely crowded. The staff were helpful when help was needed, but otherwise unobtrusive. I really enjoyed using it.

Entertainment.

The entertainment on the whole was very good but tended to be middle of the road and designed to appeal to the lowest common denominator. Seabourn's passengers are generally well educated and sophisticated, but most of the music would have appealed to our long deceased parents. For heaven's sake, we were alive in the sixties and went through one of the most profound musical revolutions in history. We can handle entertainment which is current and inspiring and multi-dimensional and I'm sure the talented entertainers onboard would have loved performing this type of material.

On the plus side the Australian guitarist and the young English saxophone player both gave an outstanding concerts

The guest lecturers were educational, well prepared and entertaining. Historian Laurel Corona was outstanding.

Staff and Crew

The Cruise Director, Ross Roberts was also outstanding. He's funny, a wonderful singer, personable and incredibly entertaining. I think we would happily sail on any ship where he is Cruise Director.

The Captain and his team were approachable and helpful and very good communicators. They were happy to answer any questions or deal with any concerns the passengers raised. The staff in every Department were well trained and incredibly good at their jobs. Seabourn only employs the best of the best and it shows.

Passengers

Mostly American with a few Australians and English but quite a few other nationalities as well. Age range 60 and upwards. Mostly well educated, well travelled, lovely people who were thrilled to be on board such a lovely ship, living in the lap of luxury and having such a wonderful experience. They were a pleasure to spend time with. However it always amazes me how a small minority are constantly complaining about anything and everything and thought nothing of being very rude to the staff. They seem to get off on it.

Internet

Very patchy and as other reviewers have said, it should be part of the package.

Disembarkation

This was the most disappointing part of the whole cruise. It was pouring with rain when we arrived in Monte Carlo and when we got off the ship and went to the cruise terminal we found our luggage sitting outside in the rain, even though it could have been deposited in the reception hall. This is when we discovered that our suitcases are not waterproof. Everything was wet through. Very disappointing. The ship was about to go into dry dock, the staff were in a hurry and we got the clear impression that we were no longer welcome on the ship.

Excursions

On the whole enjoyable and well organised with some that were outstanding. Our favourites were Rio, Manaus, Cape Verde Islands, Canary Islands (particularly Lanzarote) and Tenerife.

In summary, this was a wonderful experience. We spent 45 days in a cocoon of luxury and deliciousness. We saw extraordinary sights, were treated kindly and were thoroughly entertained. We have just booked an Antarctic cruise on the Quest in February next year. Can't wait.


Geraldine Butler's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Veranda Suite
Cabin V5 655

Our cabin was on Deck 6, perfectly located near the main staircase and we got to where we wanted to go in no time. We had a beautiful big room with a verandah, a separate lounge room, a big comfortable bed and a big bathroom with a bath, with high quality and plentiful bath products and big, soft towels. There was plenty of storage and the view from the verandah was uninterrupted. Compared to the cabins on river cruises, this cabin was a mansion. We did find the air conditioner inadequate and the cabin too stuffy. We had the same problem on the Encore last year. This time we solved this by bringing our own fan and we were very comfortable. A couple of times throughout the cruise, we had a "meet your neighbours" party. This is a great idea.


Port & Shore Excursion Reviews


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Geraldine Butler
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