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Regal Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,594 Reviews

Would have been excellent but for atrocious passenger handling logistics!

Regal Princess Cruise Review by Frustrated commenter

8 people found this helpful
Trip Details
  • Sail Date: Jun 2018
  • Destination: the British Isles & Western Europe

We choose this cruise for the excellent itinerary, quality of Princess food, cabins and amenities. I would rate this cruise excellent in all these categories.

The passenger logistics in handling the movement of passengers on or off the ship and other required on-board activities, such as customs, were so bad that my wife and I will be very hesitant about taking any future Princess Cruise. At Guernsey the line-up for the return tender took over 2.5 hours while the one at South Queensferry was at least 1.5 hours (this probably caused by all shore excursion tour buses arriving at the same time shortly before the advertised time for the last tender). Given that many of the passengers were seniors, Princess should be much more considerate of their difficulties in standing in queues (at times in the sun) for such extended periods.

Other than those dealing with passenger logistics, all crew members were extremely helpful and obviously very concerned about passenger satisfaction. It is a pity that all of this was overshadowed by the lack of passenger concern / satisfaction demonstrated by those managing passenger logistics.

Maybe this comes with such a large ship - seasoned Princess passengers seemed to know to arrive at the designate meeting area at least 45 minutes ahead of the designated time to presumably be at the head of the queue. On that basis their total wait time may have been 30 minutes shorter than that endured by those that arrived at the designated location only 15 minutes early.

The key question for my wife and I is: do the slightly superior cabin, food and ship amenities adequately compensate for the terrible passenger logistics or should we go back to Holland America where we have had excellent cruises with nominally lessor cabins and food. Most likely the itinerary will be the deciding factor.

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