We were looking to do something different. Family & friends kept on about cruising, then we saw a cruise TV programme with Jane Macdonald raving about MSC. It looked amazing and as it embarks at valencia just 50 minutes from us, we thought great. We booked a wellness package for 1 week. Cabin with balcony not far from lifts,as my husband has dementia so less likely to get lost. Day we thought was smooth until we saw the state of our shower with mildew, soap and dispenser not working, hairs in basin, filthy carpet, stains on sofa and bed linen...stained with sweat marks! It took 3 visits to reception to get this matter resolved. They offered us complimentary shuttle bus tickets to Marseilles, which we didn't want to visit. Pizza soggy and inedible in Eatily and,as explained, 3 different coloured peppers does not constitute a vegetable pizza! Buffet always overcrowded, more like,a rugby scrum. Never once managed to get I to black crab for breakfast. Food lukewarm. Lifts overcrowded. Our room was on cupid deck, 13. The floor above is the buffet and terrace which we're not aware of at booking. Furniture being dragged and moved overhead at night, then the disco would start at midnight until 2/2.30am. Relax or rest? How??? I was surviving on little sleep. Excursion always early start and chaotic in deck 6 or 7 where you assemble. Portofino the best trip but not long enough to appreciate it. Stuff too busy chatting. Customer service poor.