We chose this cruise because of the unusual West African ports of destination. Also, Silverseas is supposed to be a "luxury cruise." What a disappointment! From our hotel in Ghana- where they were supposed to meet the passengers, throughout the cruise- one issue after another. In Ghana we were promised staff to help with getting on buses and to the port. The paperwork in our rooms wasn't correct- it even said "sample letter" on it..... total disorganization getting on the buses- we were left to our own devices. Our luggage was supposed to be picked up from our room. It never was. We heard later that passengers who trusted that to happen NEVER did see their luggage again.... on and on. The ship had problems throughout with both plumbing and AC issues. Our room was hotter than hell, literally. We moved rooms 3 times on the ship. I kept begging for them to just pick me up a fan when we were in port. Even asked the bus driver if he would just stop briefly for me to get a fan when we saw some.... nothing.... For 6 nights I suffered unable to sleep...... Doesn't seem particularly "luxury" to me. Hallways smelling like sewage, rooms without AC.
We asked before booking if pirates were an issue in the areas we would be traveling. We were assured that there was no chance of pirates on the West Coast of Africa. Then, after we boarded and were out to sea, we had a letter put on our bed stating that we were in a high pirate caution area, and that we couldn't open our balcony door or curtains, and that the deck restaurant would be closed for the next 4 evenings. All of the other restaurant curtains were tightly closed, and windows and sliders to the deck were taped up with paper covering them. I felt like I was in England during the second world war bombings! They even told us that if pirates were to board the ship to come to the main lobby and lay in the middle covering our heads! For the love of Pete! This WASN'T what we signed up for!
Many of the tours were disorganized. Rude tour leaders. It goes on and on and on.....
We expected the excursions to have more explanation regarding the area we were going to see, some info on the demographics regarding the people, income, history, etc. We were, once again, disappointed.
Days at sea were a total bore. There could have been many more activities offered than were.
My husband found a shard of glass in his food one day at lunch. The food, at best, was adequate. No better than an NCL large ship would be, just FAR more expensive.
They comped us a few free dinners at their upscale restaurant. I don't think this even begins to compensate for the total lack of "luxury" compared to the price of this cruise. I wrote a letter to Silverseas over 3 weeks ago. I never got any sort of response. Not even an auto-prompt type that said "thanks for your letter." I emailed again a week ago, asking if they received my original letter. Still nothing.... REALLY?
I will say, their staff was amazing. They greeted you by name from the first day. They were wonderful.
I'm generally very disappointed in Silverseas, and even MORE disappointed in their lack of follow up when there was a problem. I gave them time to address the issues, and make things right, but obviously, customer satisfaction is not important to them.
The cabin itself was very nice. At the category we had, I would have liked a bath tub, which we didn't have, but the cabin was lovely. Our butler was excellent. The big problem was that the AC had problems throughout the ship, and it was excessively HOT- being in West Africa- and due to possible pirate activity we weren't able to open the drapes or door to get air.