We really liked the all inclusive nature of Scenic with no further charges once on board apart from spa options. Dining was enjoyably varied and generally very good. The crew were great. Dining staff were attentive and soon got to know our preferred drinks, breakfast orders etc. The services of Sonja and Nuno in the bar were wonderful - always ready to serve with a smile. Loved my 'Bandy and Braileys'! The cabin was compact but very well appointed with a lovely sun balcony area. The bathroom was very well equipped too and all was kept very clean by Susana. The river Douro far exceeded our expectations - stunning scenery, quiet and some lovely places to visit. The weather was unseasonably chilly for late April and although we had some very good days, the wind was a challenge on occasions. We did have a problem with our butler as we didn’t meet her for 24 hours and which presented some difficulty trying to operate various things in the cabin- including our shower which we abandoned trying to take on arrival as couldn’t find the on/off lever. The butler finally came to our cabin the following afternoon when 2 men and a child knocked asking to come into the cabin to repair a curtain. My friend, who was alone, became very upset at this unnannounced intrusion as our safe was open as was our luggage as we were reorganising our use of storage etc. She had to do to reception as the phone was not answered to find out if these visitors were genuine. The butler came later and was very supportive to my friend. This seemed to be a safety issue as no one had informed us of this and they could have walked on from shore as we were still in Porto. After this we tried on subsequent days to make contact with the butler for simple requests like a pot of tea but didn’t ever make contact. We gave up trying after a few days.This was disappointing as others spoke very highly of their butler's service and I felt we missed out on a benefit we had paid for but not received. Our butler was very pleasant and friendly when we saw her on the ship, but the service was very poor probably because this was her first sailing. A final issue was the lack of emphasis on using the hand sanitiser at the entrance to the dining room. Many people became ill with a cold during the course of the cruise as my friend did as well as in the days following disembarkation, like myself, and also others we have heard from since. We always made a point of using the spray before dining unlike many others. A reminder by the crew would have helped embed this as common practice. Thank goodness it wasn’t Norovirus. We did enjoy very many aspects of the cruise and hope that these shortfalls can be addressed in the future. We particularly enjoyed the company of the passengers who proved to be very good company and a lot of fun!