We chose this cruise because it was included in our Wyndham timeshare package.

Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in process no one could explain our "priority embarkation / disembarkation" benefit as listed on our ticket. Upon arriving on the boat, our VIP reservation was not recognized because we had an internal cabin. After a long wait with the concierge and showing VIP on our tickets, they reluctantly gave us our strawberries, wine, VIP recognition. We wanted to enjoy the various hot tub spas available on deck 15, but to our dismay they were all quite cold with cold bubbles. We also quickly learned that the cruise was catered to 2 groups: a younger crowd only on board to drink and gamble, and an older crowd on an extended vacation from Florida to Europe.

The shore excursions were an absolute fiasco. Gathering for disembarkation was completely disorganized, not ADA compliant, 100% of the time late to disembark. One tour was scheduled to leave at 0800, and we did not leave the ship until 1030. This late departure was caused by the crew not launching enough ferry boats to shore. The shore excursion descriptions did not mention the lack of wheelchair access, disabled access, and walking over uneven or severely inclined terrain. There were several excursions, namely Pompeii and Rome where the elderly on the tour were physically unable to complete the tour. One every tour, there were at least 2 patrons that needed significant assistance getting into the bus. One one tour, an elderly lady fell out of the buss because she could not step safely from the last step to the pavement, leaving the bus. At every turn, it seemed like the crew had no idea what they were doing. There were voices of panic on the walkie talkies almost constantly. Read more