I choose Crystal over the years for the magnificent service and standards.
I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times.
I feel the crew members are lacking motivation and training, their can do spirit from the past is gone, food is fantastic but isn't enough for a premium line, I'm frankly disappointed with the onboard experience and lack of identity crystal have these days..
I expected more from the latest refurbishment.