My wife and I sailed on the SeaDream II out of San Juan in February. We have cruised many times on the mega ships, but have since transitioned away from cruising. On the recommendation of friends, we booked the SeaDream II cruise. Overall, it was a wonderful experience and the service on board greatly exceeded our expectations.
Our cabin was spacious for a cruise ship. After the first night, our cabin steward (without notice) stored our suitcases so that we had additional space. On the last night, she returned them (again without notice) so that we could prepare for disembarkation. This was a nice touch.
The bartender and servers at the various lounges were incredible. After the first night, they addressed us by name. They were all very friendly and never seemed too rushed to ask how our day was or our plans for the following day. If we had any special requests, they were quick to act upon it.