Seabourn Encore Review

Beautiful ship, terrible customer service

Review for the South Pacific Cruise on Seabourn Encore
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Jphill80
10+ Cruises • Age 70s

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Sail Date: Feb 2018
Cabin: Veranda Suite

The ship is a significant upgrade over the Odyssey class ships, with the addition of The Grill by Thomas Keller, the Sushi restaurant, an enhancec Seabourn Square, among other things. Although there are a few more guests, it never felt crowded. The food in The Grill and Sushi was great, as were the 3 Thomas Keller family dinners in the Collonade. Otherwise, thevfood was just OK.

Our weather was not very good, but overall we still had a nice experience. Our main issues were:

1. Lack of excursions and excursion availability. On the first day after sailing,mwe discovered that almost all of the popular excursions had been pre-sold out, and the customer relations staff were unwilling to add additional excursions despite waiting lstsvof 25-30 passengers, or to help passengers make their own arrangements. We were left to book excursions usingbthe very same onshore operators that thevship used. Most disappointing, we learned that the overland excursion to Queenstown (which was to be the highlght of the cruise) had been cancelled and were given no real explanation as to why.

Cabin Review

Veranda Suite

Terrific, just as on Odyssey, Sojourn and Quest.

3 Helpful Votes
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