Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff present. We were then transferred to the ship by bus to be met with an even longer queue, waiting to embark,we even had to unload our own cases from the bus, no porters, no Oceania representatives,no organisation. From time we arrived at port to getting on board took us 3 hours no kidding. General manager eventually appeared claiming to lay blame on port of Lima for not having terminal building.

Tendering service was another major issue .Easter island took us 4.30 hrs to get off ship, never experienced a tender service so slow,if you are not doing an excursion with the company you are treat like a second class citizen. After visiting the island and returned to the tender point we were faced with another long queue to get back on board 2.30 hours we waited to get on board. Once again general manager blamed conditions of sea and the clientele , not many spring chickens and various disabilities.

Staff behind buffet counters in terrace cafe were very unenthusiastic ,didn't seem to be able to use initiative. Many times in waves grill we appeared invisible, took so long to have table set. Presentation of the food wasn't like it used to be. Read more