15 day Christmas and New Year cruise on the Noordam it sounded wonderful we had sailed with Holland American befor but it was our first time on the Noordam We Decided to pay the extra and book a Signature suite but was upgraded to a Neptune Suite we were very excited with this came prioritie boarding it was so good we got on the ship so fast.The first impression of our suite was fantastic,large room extra large wrap around balcony we were at the back of the ship good location .Our problems started from the first day . We had a good size bathroom .I noticed a great deal of mold between the tiles in the shower and on the floor I called our room Stewart and asked him to clean it before we would use it he did twice then a maintenance person came to inspect it and we were informed it wasn't mold but the bathroom needed grouting this person came to do the job and he stated it didn't need grouting it was dirt and he reported it again again they tried to clean it this all happened befor we left port not a good start and it's not what you would expect to happen in any cabin category.Then we tried to use the toilet on the first day but found problems with flushing they came and fix it we hope our toilet broke down every day for the first ten days out of a 15 day cruise we often had to find a public toilet to use we weren't happy this issue causes us a great deal of stress.Our bed doona was dirty,stained and it smelled I had to request all the linen to be changed at once .Then on top of all this I sent a new skirt to the cleaners and it came back with a big cut and no explanation. On board the staff are limited to what they can do to help if something goes wrong once I returned to Sydney I have sent several emails to Holland American head office but have had no reply or acknowledgement of my email it would seem they don't want to know You once your cruise has finished .Now about the ship good size very friendly staff food is basic ,room service is good but the menu is the same daily, not much to do on see days that doesn't involve money,excursions are expensive if you book on the ship We booked all our excursions On sure for a fraction of the price you can also do deals with taxi drivers to take you around we did and had a wonderful time and if you can get extra people to go with you you can split the cost.