We were both looking forward to this cruise as we had never been to the Baltic countries but our experience on board the ship and subsequent dealings with Royal Caribbean " Executive Office" has left us very negative about the attitude of RC to customer issues.

Our concerns began when it took 4 weeks for RC to answer a question about transport from the ship at the end of the cruise to the airport.In the end we got two conflicting answers from the UK office and the USA office and booked transfers ourselves.

Part of our deal was 40% discount off bottles of wine priced up to $100 at all bars and restaurants onboard.This was not a drinks package its was part of the Ultimate dining package. But no one onboard knew about it !!. Twice on day one we were refused the discount and had to visit guest relations to complain and receive our discount .This was done and we were reassured all bars and restaurants were informed about the deal and we would have no further issues.But it happened again on day 2 and once again Guest Services apologised applied the discount and informed us the Food and Beverage Director would be in touch. Again on the evening of day 2 we were refused the discount and again Guest Services applied the discount and promised that the F&B Director would make contact - but he never did . It wasn't just the fact that the deal was denied us It was the manner in which it was done each time we were made to feel like we were lying. On day 4 we went to the main restaurant Reflections where first the waiter refused the deal but then the manager refused the deal . He marched off to guest services and returned with a business card and took delight in front of other guests to direct us to Guest Services .We went but it turned out he had told them we had said we were on a drinks package which we weren't .So once again Guest Services applied the discount. But before we did that we had ordered a special meal Lobster and fillet steak - it arrived burnt to a crisp - couldn't get the lobster off the shell it was so burnt .I called over the F&B beverage manager and all he could say was that he wasn't the chef !!. We can't prove the food was destroyed on purpose after the wine incident but it was an uncanny coincidence -.we walked out without eating . Read more