Maître d' Katharina provided exceptional customer service. It's good to see someone who so truly cares about making the customer experience exceptional every time.

Our Giovanni's experience was ruined by being served items we advised we had allergies to, then being ignored after being served so unable to correct.

Divina (bartender in Diamond lounge) was excellent. We had to go to the Diamond Lounge most evenings because the Concierge Lounge was full. I find it interesting that they PENALIZE the most loyal customers this way. Read more