Harmony of the Seas Review

4.5 / 5.0
2,078 reviews

Great ship, lots to do, wonderful ambience but poor service recovery!

Review for the Eastern Caribbean Cruise on Harmony of the Seas
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marily94
10+ Cruises • Age 60s

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Additional details

Sail Date: Aug 2017
Cabin: Junior Suite with Balcony

We chose Harmony of the Seas because we saw videos and reports of how wonderful the ship was. Gigantic, full of activities, beautiful and the great restaurants and shows. I will be honest, the ship has great shows, great variety of eating venues and despite the number of passengers, you still have elbow room.

The Labadee Sandbar Island Tour was the highlight party boat! The crew was awesome and the beach was spectacular! A definite MUST-DO if you like jovial music and a great beach escape.

The bad - horrible service recovery. One of us had an accident on the cabin due to a faulty chair design. We rushed to the Medical Facility and this is where our nightmare began. Head nurse had the worst bedside manner of anyone I had seen - I guess she is taught to fear mentioning liability to avoid a lawsuit - well she takes that to the limit and has no idea how to balance a real problem where the guest should be cared for versus admitting guilt so the guest doesn't sue. They were horrible, Even after a safety officer review the incident - they never apologized once again, I truly feel they didn't want to admit guilt so as to not give fuel to the fire. GUESS WHAT? The fire is there - we have pictures and a video and we will gladly show them to ROYAL's head corporate staff. Yet, they didn't even care. No one followed up - well, except for the head housekeeping staff member who was nice to apologize we had 2 days of our very expensive trip - ruined through no fault of our own.

Cabin Review

Junior Suite with Balcony

Cabin JS

The cabin was spacious, luxurious and very accommodating.

The towels for a junior suite were of poor quality - rough, thin, over-washed.

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