I am a travel agent and I led a group of 25 on a Holland America cruise tour to Alaska and the Yukon. I chose this tour because it was a 3 night cruise and 6 night land tour and HAL is the only major cruise line which has a less than 7 night cruise. I have been on this ship to the Caribbean in the past and enjoyed it very much. This time it was different. There weren't very many activities on board and we were on the ship with a very large group from a major company. That caused problems at dinnertime. Although all of us chose open dining, we were told that the earliest we could dine in the main dining room was 7:30PM because this other group had earlier dining and took all the tables. Most of us wanted an earlier time so that we could see the early show. When I complained and asked how come we were not notified in advance all they did was apologize and they didn't have a good answer. After much pleading and talking to several supervisors, we were finally given an earlier time slot on the 3rd night but we were told about this at 5:15 PM and our slot was at 5:30PM. I was unable to reach many people in my group and therefore most people were not notified in time to take advantage of the earlier time slot. The next upsetting thing was that one couple paid extra for a suite and I was told by 3 different reservationists that during the land portion of our tour the "suite" guests would receive an upgraded room in the hotels if they were available. That did not happen. Another couple who did not pay for a suite received a suite in 2 hotels. By the time I found out about it and notified our tour Director, she said she had never been notified that my "suite" guests were supposed to receive a suite in the hotels which had suites. When I complained to HAL they told me that the guests were supposed to request a suite. That is not the way it should work. Guests should receive what they paid for without making their own special request. HAL dropped the ball. After several phone calls and 2 emails to customer relations all I have gotten is an apology and a reply that it was up to us to make the request. I am not done yet advocating for my clients, but I am done referring people to HAL.